Archive for February 19th, 2007


February 19, 2007

Here we go again…

Back in October 2006 I called my bank because I wanted to set up a pension with them. I had some saved pension money with my old employer in account which I couldn’t add money to since I left the company so I wanted to move this money to a new account that my current employer could contribute too. I wanted to have all pension money in one place, rather then small sums all over the place.

Sound easy? Well you would have thought so. Set up accounts, move money is something I thought banks did 24/7.

Last Friday 3,5 month since I first asked the bank to set this up for me they wrote to me saying that they have moved my “old saved pension” money to my new account they set up for me.

I called the bank this morning as I didn’t have an account number to this new pension account. I spoke to young Håkan (clearly that isn’t his name). Håkan was very helpful but didn’t know anything and had to ask his supervisor for everything. He said that he didn’t know how to help me. This is very common over here, they say they either can’t or don’t know how to help you and expect you to accept that and hung up. Not me, I’m Swedish.

Anyway it turns out that they have set up the wrong account for me. The account they have set up is an account which you can’t add any money. Why would you want to have a pension account that you can’t contribute to? That’s the whole point with having any savings account.

They admitted they made a mistake but the way to sort it out is hilarious when I think about the amount of time they are wasting.

Just to remind you I have only asked them to set up an account, move some money to this account and to have my employer making a monthly contribution to this account. Very simple.

This is what is going to happen:
Someone from the local bank branch needs to have a meeting with the Finance Manager were I work. I can’t believe it. It’s so strange. It’s my money we are talking about and I’m earning nothing so its not like my employer are going to put in thousands of pounds every month.

Honestly I don’t even know what to say as it so weird but funny in a way. Do they really have time to visit all their customers’ employers when they want to set up a pension?

This must be the reason they don’t do IT at banks over here: they are wasting their time on pointless meetings rather then improving their services.

Maybe if I say that a friend of mine from Sweden want to put in some money to my pension will the bank then fly to Sweden and set up a meeting?

I just think it’s mad and can’t stop laughing. Why is this a problem? Why doesn’t my bank want to have my money? Is it because I’m Swedish?